Responsible Gaming

Effective date: 14.02.2026

At Jackpot City, we are committed to providing a safe and enjoyable gaming environment for all our players. This Responsible Gaming page on the website thesoundofchoice.co.za describes the principles and measures used by Jackpot City to promote safe, balanced, and transparent play. Our goal is to ensure that gaming remains a form of entertainment without causing harm to your personal, family, or financial wellbeing.

1. Commitment to Responsible Gaming

Jackpot City takes responsible gaming seriously and is dedicated to protecting our players. We believe that online gaming should be an enjoyable pastime, not a source of financial strain or personal distress. Our commitment extends to implementing industry-leading safeguards, providing educational resources, and ensuring that all players have access to tools and support that promote healthy gaming habits. We continuously review and improve our responsible gaming framework to align with best practices and the needs of our South African player community.

2. Gambling as Entertainment

Online gaming is designed to be a fun and entertaining activity. To help ensure it remains enjoyable and controlled, we encourage all players to follow these practical tips:

Set a budget before you start playing and stick to it
Never chase losses or try to win back money you have lost
Take regular breaks and avoid prolonged gaming sessions
Do not gamble when you are upset, stressed, or under the influence of alcohol
Keep gaming in balance with other leisure activities and responsibilities
Remember that the house always has an edge and winning is never guaranteed
Treat gaming as a cost of entertainment, not a way to make money

3. Control and Self-Protection Tools

Jackpot City provides a range of tools to help you maintain control over your gaming activities. These tools are designed to empower you to set personal limits and take breaks when needed. Our platform allows you to set deposit limits (daily, weekly, or monthly), loss limits, and session time reminders to help you stay within your chosen boundaries. You can also take advantage of temporary cooling-off periods if you feel you need a short break from gaming. For those who require more comprehensive intervention, we offer self-exclusion options that allow you to suspend your account for a specified period or permanently. All these tools can be accessed through your account settings or by contacting our support team.

4. Signs of Problematic Gambling

It is important to recognise the warning signs that gaming may be becoming a problem. If you or someone you know displays any of the following behaviours, it may be time to seek help:

Spending more time or money on gambling than you can afford
Gambling to escape from problems or relieve feelings of anxiety or depression
Lying to family or friends about the extent of your gambling
Neglecting work, family, or personal responsibilities due to gambling
Borrowing money or selling possessions to fund gambling activities
Feeling restless or irritable when trying to cut down or stop gambling
Repeatedly trying and failing to reduce or stop gambling
Chasing losses and believing you can win back what you have lost

5. Protection of Minors

Jackpot City strictly prohibits any person under the age of 18 from registering, depositing, or playing on our platform. We are committed to preventing underage gambling and take this responsibility very seriously. We employ robust age verification processes during registration and encourage parents and guardians to use parental control software to prevent minors from accessing online gaming sites. If we discover that a minor has accessed our services, we will immediately suspend the account, void any winnings, and take all necessary steps to prevent future access. We urge all adults to be vigilant and to keep login details and payment methods secure and out of reach of children.

6. Support and Seeking Help

If you feel that your gambling is becoming difficult to control, please know that help is available and seeking support is a sign of strength, not weakness. In South Africa, there are professional organisations and counselling services dedicated to assisting individuals affected by problem gambling. We encourage you to reach out to organisations such as the National Responsible Gambling Programme (NRGP) or other accredited support services. Speaking to a trained counsellor can provide you with guidance, support, and practical strategies to regain control. Remember, you are not alone, and taking the first step towards seeking help can make a significant difference to your wellbeing and that of your loved ones.

7. Assistance and Contact

Our customer support team at Jackpot City is here to assist you with any questions or concerns regarding responsible gaming tools, setting limits, or accessing self-exclusion options. We are committed to supporting you in maintaining a safe and enjoyable gaming experience. If you need assistance or would like more information about the responsible gaming measures available to you, please do not hesitate to contact us.

Email: [email protected]

Website: thesoundofchoice.co.za

At Jackpot City, we encourage all our players to gamble responsibly and to keep entertainment under control. Your wellbeing is our priority, and we are here to support you every step of the way.