Privacy Policy

Effective date: 14.02.2026

This Privacy Policy explains how the website thesoundofchoice.co.za, operated under the brand Jackpot City (“we”, “us”, or “our”), collects, uses, stores, and protects the personal data of our users. By continuing to browse or use this site, you acknowledge that you have read and agree to the practices described in this Privacy Policy. We are committed to safeguarding your privacy and ensuring that your personal information is handled responsibly and in accordance with applicable South African data protection laws.

1. Types of Data Collected

We collect various types of personal data from our users in order to provide our services effectively and to comply with legal requirements. The information we collect may include, but is not limited to:

Personal identification details such as full name, date of birth, and identity number
Contact information including email address, telephone number, and postal address
Account credentials such as username and encrypted password
Payment and financial information including banking details, credit card information, and transaction history
Technical data such as IP address, browser type, device information, and operating system
Usage data including pages visited, game preferences, betting history, and session duration
Verification documents such as proof of identity and proof of address
Communications and correspondence between you and our customer support team

2. Purposes of Processing

The personal data we collect is processed for specific, legitimate purposes that enable us to operate our online casino platform and provide you with quality services. These purposes include:

Creating and managing your user account
Processing deposits, withdrawals, and other financial transactions
Verifying your identity and age to comply with legal and regulatory obligations
Providing customer support and responding to your enquiries
Detecting and preventing fraud, money laundering, and other illegal activities
Improving our website functionality, user experience, and service offerings
Sending promotional materials, bonuses, and marketing communications (with your consent)
Complying with applicable laws, regulations, and licensing requirements in South Africa
Conducting internal audits, data analysis, and research to improve our operations

3. Disclosure and Sharing with Third Parties

We understand the importance of keeping your personal information confidential and secure. We do not sell, rent, or trade your personal data to third parties for their marketing purposes. However, we may share your information with carefully selected third parties under the following circumstances:

Payment processors and financial institutions to facilitate deposits, withdrawals, and verify transactions
Identity verification services to confirm your age and identity as required by law
Software providers and game developers who power our casino platform
Marketing and analytics partners to improve our services and offerings (only with your consent)
Legal and regulatory authorities when required by law or to comply with legal processes
Professional advisors including lawyers, auditors, and consultants who assist in our business operations
Third-party service providers who perform services on our behalf under strict confidentiality agreements

All third parties with whom we share your data are required to maintain appropriate security measures and process your information only for the specified purposes.

4. Cookies and Similar Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and deliver personalised content. Cookies are small text files stored on your device that help us recognise you when you return to our site. The types of cookies we use include:

Essential cookies that are necessary for the website to function properly and enable core features
Performance cookies that collect information about how visitors use our site to help us improve functionality
Functionality cookies that remember your preferences and personalise your experience
Advertising cookies that track your browsing habits to deliver relevant promotional content

You can manage your cookie preferences through your browser settings. However, please note that disabling certain cookies may affect the functionality of our website and limit your ability to use some features. By continuing to use our site, you consent to our use of cookies as described in this policy.

5. Security Measures

We take the security of your personal data seriously and have implemented robust technical and organisational measures to protect your information from unauthorised access, loss, misuse, or disclosure. Our security measures include:

Encryption of sensitive data using industry-standard SSL/TLS technology
Secure servers protected by firewalls and advanced security software
Regular security audits and vulnerability assessments
Restricted access to personal data on a need-to-know basis for authorised personnel only
Secure payment processing through certified payment gateways
Regular employee training on data protection and privacy best practices
Incident response procedures to address any potential data breaches promptly

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but remain committed to maintaining the highest standards of data protection.

6. Retention Period

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with our legal, regulatory, and business obligations. The retention periods vary depending on the type of information and the purpose for which it is processed:

Account information is retained for the duration of your active account and for a period thereafter as required by law
Transaction records and financial data are retained for at least five years to comply with financial regulations and anti-money laundering laws
Identity verification documents are retained as required by licensing authorities and regulatory bodies
Marketing communications data is retained until you withdraw your consent or unsubscribe
Technical and usage data may be retained in anonymised form for analytical purposes

Once the retention period expires and the data is no longer required, we will securely delete or anonymise your personal information in accordance with our data retention policies.

7. User Rights Regarding Personal Data

Under South African data protection legislation, including the Protection of Personal Information Act (POPIA), you have certain rights regarding your personal data. These rights include:

The right to access your personal information and request a copy of the data we hold about you
The right to request correction or updating of inaccurate or incomplete personal data
The right to request deletion of your personal data, subject to our legal and regulatory obligations
The right to object to the processing of your personal data for certain purposes, including direct marketing
The right to request restriction of processing in certain circumstances
The right to withdraw consent where processing is based on your consent
The right to lodge a complaint with the Information Regulator if you believe your privacy rights have been violated

To exercise any of these rights, please contact us using the details provided in the Contact section below. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

8. Links to Other Websites

Our website may contain links to third-party websites, services, or applications that are not operated or controlled by us. This Privacy Policy applies only to our website and services. When you click on links to external sites, you will be directed away from our platform, and we are not responsible for the privacy practices or content of those third-party websites.

We encourage you to review the privacy policies of any third-party sites you visit to understand how they collect, use, and protect your personal information. The inclusion of any link does not imply endorsement by Jackpot City of the linked site or any association with its operators. Your interactions with third-party websites are governed solely by their respective privacy policies and terms of use.

9. Updates to the Privacy Policy

We reserve the right to update, modify, or revise this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes to this policy, we will update the effective date at the top of this page and may provide additional notice through our website or via email.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. Your continued use of our website following the posting of changes constitutes your acceptance of those changes. If you do not agree with the updated Privacy Policy, you should discontinue use of our services and contact us to close your account.

10. Contact

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please do not hesitate to contact us using the following details:

Email: [email protected]

Website: thesoundofchoice.co.za