Responsible Gaming

Effective date: 14.02.2026

At Jackpot City, we are committed to providing a safe and enjoyable gaming environment for all our players. This Responsible Gaming page on the website thesoundofchoice.co.za describes the principles and measures used by Jackpot City to promote safe, balanced, and transparent play. Our goal is to ensure that gaming remains a form of entertainment without harming your personal, family, or financial wellbeing. We believe that with the right tools, information, and support, you can enjoy online gaming responsibly and maintain control over your gaming habits.

1. Commitment to Responsible Gaming

Jackpot City is dedicated to fostering a culture of responsible gaming across all our platforms. We recognise that while the majority of our players enjoy gaming as a leisure activity, some individuals may experience difficulties controlling their gaming behaviour. We take our responsibility seriously and have implemented comprehensive policies, tools, and resources to support our players in maintaining healthy gaming habits. Our commitment extends to ensuring transparency, fairness, and player protection at every stage of the gaming experience.

2. Gambling as Entertainment

Online gaming should always be viewed as a form of entertainment, not as a way to make money or solve financial problems. It is important to approach gaming with the right mindset and to set clear boundaries for yourself. To help you enjoy gaming responsibly, we recommend following these practical tips:

Set a budget before you start playing and stick to it, never chase losses
Only gamble with money you can afford to lose, not with funds needed for essential expenses
Take regular breaks and avoid prolonged gaming sessions
Do not gamble when you are upset, stressed, or under the influence of alcohol or drugs
Keep gaming in balance with other activities and responsibilities in your life
Remember that the outcome of games is based on chance, and winning is never guaranteed

3. Control and Self-Protection Tools

We provide a range of tools to help you stay in control of your gaming activity. These tools are designed to empower you to set your own limits and take breaks when needed. Available self-protection measures include deposit limits, which allow you to set daily, weekly, or monthly limits on the amount you can deposit into your account; loss limits to cap the amount you can lose over a specified period; session time limits to help you manage the duration of your gaming sessions; and reality checks that remind you of how long you have been playing. If you feel you need a break from gaming, you can use our time-out feature to suspend your account temporarily for a period ranging from 24 hours to several weeks. For those who require a more comprehensive break, we offer self-exclusion options that allow you to close your account for a minimum period of six months or permanently. All these tools can be activated through your account settings or by contacting our customer support team.

4. Signs of Problematic Gambling

It is important to recognise the warning signs of problematic gambling behaviour early. Being aware of these signs can help you or someone you care about seek assistance before the situation becomes more serious. Common warning signs include:

Spending more money or time on gambling than you can afford or intended
Gambling to escape from problems, stress, or negative feelings
Lying to family or friends about your gambling activities or losses
Borrowing money, selling possessions, or getting into debt to fund gambling
Neglecting work, studies, family responsibilities, or personal relationships due to gambling
Feeling restless, irritable, or anxious when trying to cut down or stop gambling
Repeatedly trying and failing to control, cut back, or stop gambling
Chasing losses by gambling more in an attempt to win back money you have lost

If you recognise any of these signs in yourself or someone you know, it is important to seek help as soon as possible.

5. Protection of Minors

Jackpot City strictly prohibits gambling by anyone under the age of 18. We are committed to preventing underage gambling and have robust age verification procedures in place to ensure that only adults can access our services. All players are required to verify their age and identity before they can make a deposit or place a wager. We encourage parents and guardians to take an active role in protecting minors from accessing online gambling sites by using parental control software and monitoring internet usage. If you have children or young people in your household, please ensure that your account details and payment information are kept secure and not accessible to them. Any accounts found to be held by individuals under 18 years of age will be immediately closed, and any winnings forfeited.

6. Support and Seeking Help

If you are concerned about your gambling or believe you may be developing a problem, please know that help is available. Seeking support is a positive and important step. There are professional organisations in South Africa that specialise in assisting individuals affected by problem gambling. The National Responsible Gambling Programme (NRGP) offers free and confidential counselling, support, and treatment services to those in need. You can contact them via their toll-free helpline at 0800 006 008 or visit their website for more information and resources. Additionally, Gamblers Anonymous South Africa provides peer support through group meetings and can be a valuable resource for those seeking community and understanding. Remember, you are not alone, and reaching out for help is a sign of strength.

7. Assistance and Contact

Our customer support team at Jackpot City is here to assist you with any questions or concerns related to responsible gaming. We can help you activate any of the self-protection tools available, adjust your account limits, or guide you through the process of taking a break or self-excluding from our platform. If you need assistance or wish to discuss your options, please do not hesitate to reach out to us.

Email: [email protected]

Website: thesoundofchoice.co.za

At Jackpot City, we encourage all our players to enjoy gaming responsibly and to keep entertainment under control. Your wellbeing is our priority, and we are here to support you every step of the way.