Terms and Conditions

Effective Date: 14.02.2026

Welcome to thesoundofchoice.co.za, operated under the brand Jackpot City (“we”, “us”, “our”). By accessing or using our website and services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or services. These terms govern your use of our online casino platform and all related services provided to users in South Africa.

1. Information We Collect

We collect various types of information from users to provide and improve our services. The data we collect includes:

Personal identification information (name, surname, date of birth, identity number)
Contact details (email address, telephone number, physical address)
Account credentials (username, password)
Financial information (payment methods, transaction history, banking details)
Technical data (IP address, browser type, device information, operating system)
Usage data (games played, betting patterns, session duration)
Verification documents (proof of identity, proof of address)

2. Purposes of Processing

We process your personal information for legitimate business purposes, including:

To create and manage your user account
To process deposits, withdrawals, and other financial transactions
To provide customer support and respond to enquiries
To verify your identity and comply with legal obligations
To prevent fraud, money laundering, and other illegal activities
To improve our services and user experience
To send promotional communications (subject to your consent)
To comply with South African gambling regulations and licensing requirements

3. Sharing with Third Parties

We may share your personal information with third parties in certain circumstances to facilitate our services and comply with legal requirements:

Payment processors and financial institutions to handle transactions
Identity verification service providers
Regulatory authorities and law enforcement agencies as required by law
Professional advisors (lawyers, accountants, auditors)
Service providers who assist with marketing, customer support, and technical operations
Business partners under strict confidentiality agreements

We ensure that all third parties maintain appropriate security standards and use your data only for specified purposes.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website performance. Cookies are small text files stored on your device that help us:

Remember your login details and preferences
Understand how you use our website
Provide personalized content and advertisements
Improve website functionality and security
Analyze traffic patterns and user behavior

You can control cookie settings through your browser, but disabling cookies may affect certain features of our website.

5. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

Encryption of sensitive data using industry-standard SSL/TLS technology
Secure servers with firewall protection
Regular security audits and vulnerability assessments
Access controls limiting employee access to personal data
Secure payment processing systems compliant with PCI DSS standards
Regular staff training on data protection and security practices

While we strive to protect your information, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Data Retention Period

We retain your personal information only for as long as necessary to fulfill the purposes outlined in these terms and to comply with our legal obligations. The retention periods vary depending on the type of data:

Account information: retained while your account is active and for a minimum period thereafter as required by gambling regulations
Transaction records: retained for at least five years in accordance with South African financial and anti-money laundering laws
Verification documents: retained for the duration required by regulatory authorities
Marketing communications data: retained until you withdraw consent or for a reasonable period thereafter
Technical and usage data: typically retained for a shorter period unless required for security or legal purposes

7. User Rights

Under South African data protection laws, including the Protection of Personal Information Act (POPIA), you have certain rights regarding your personal information:

The right to access your personal data and request copies
The right to rectify inaccurate or incomplete information
The right to request deletion of your data (subject to legal retention requirements)
The right to object to processing of your personal information
The right to restrict processing under certain circumstances
The right to withdraw consent for marketing communications
The right to lodge a complaint with the Information Regulator

To exercise any of these rights, please contact us using the details provided in section 10.

8. External Links

Our website may contain links to third-party websites, services, or applications that are not operated or controlled by us. These Terms and Conditions apply only to our website, and we are not responsible for the privacy practices, content, or terms of use of external sites. We encourage you to review the terms and conditions and privacy policies of any third-party websites you visit. Clicking on external links is at your own risk, and we disclaim all liability for any damages or losses arising from your use of third-party websites.

9. Changes to Terms

We reserve the right to modify, update, or replace these Terms and Conditions at any time at our sole discretion. Changes will become effective immediately upon posting on this page, and the effective date at the top will be updated accordingly. We may notify you of significant changes via email or through a notice on our website. Your continued use of our website and services after any changes constitutes your acceptance of the revised terms. We recommend that you review these Terms and Conditions periodically to stay informed of any updates. If you do not agree with the modified terms, you should discontinue use of our services.

10. Contact

If you have any questions, concerns, or requests regarding these Terms and Conditions, or if you wish to exercise your rights under POPIA, please contact us using the following details:

Email: [email protected]

Website: thesoundofchoice.co.za